Privacy Policy

Last Updated: August 28, 2026

Welcome to TravelNavo. TravelNavo respects your privacy and is committed to protecting
your personal information. This Privacy Policy explains how we collect, use, store, protect, and share
information when you use the TravelNavo website or mobile application.

TravelNavo provides vehicle booking and travel services, including Force Urbania, buses, tempo travellers,
coaches, and other vehicles for tours, travel, sightseeing, corporate travel, events, airport transfers,
and other transportation requirements.

1. Scope of This Privacy Policy

This Privacy Policy applies to the TravelNavo website, mobile applications, booking services, customer
support services, and other services operated by TravelNavo.

By using the TravelNavo website or mobile application, you agree to the collection and use of information
as described in this Privacy Policy, subject to applicable laws.

2. Information We Collect

Depending on how you use our website or mobile application, we may collect the following categories
of information:

Personal Information

• Name
• Mobile number
• Email address
• Account and login information, where applicable
• Billing information

Booking and Travel Information

• Pickup and drop location
• Travel destination and itinerary details
• Travel date and time
• Number of passengers
• Vehicle preferences
• Booking details and booking history
• Special travel requirements voluntarily provided by you

Location Information

If you choose to allow location access through your mobile device, TravelNavo may access your approximate
or precise location to provide location-based features, such as identifying your pickup location,
improving booking accuracy, or providing relevant travel services.

Location access is requested through your device’s permission system. You may deny or withdraw location
permission through your device settings, although certain location-based features may not function properly.

Device and Technical Information

We or our service providers may automatically collect limited technical information necessary for the
operation, security, and improvement of our website or mobile application.

This information may include:

• Device type
• Operating system
• Browser or application version
• IP address or general network information
• Technical logs and diagnostic information
• Website or application usage information

3. How We Collect Information

We may collect information when you:

• Create or use an account
• Submit an enquiry
• Request a quotation
• Make a vehicle booking
• Make an online payment
• Contact our customer support team
• Use location-based features after granting permission
• Interact with our website or mobile application

4. How We Use Your Information

TravelNavo may use your information for the following purposes:

• To create and manage customer accounts
• To process and manage vehicle bookings
• To confirm reservations and travel arrangements
• To communicate booking confirmations, updates, cancellations, or changes
• To process online payments and applicable refunds
• To provide customer support
• To determine pickup or travel locations when you use location-based features
• To improve our website, mobile application, and services
• To maintain security and prevent fraud or misuse
• To comply with legal, regulatory, accounting, and tax obligations
• To resolve disputes and enforce our terms and policies

5. Online Payments

TravelNavo may provide online payment facilities through secure third-party payment processing services.
Available payment methods may include debit cards, credit cards, UPI, net banking, wallets, or other
supported payment methods.

TravelNavo does not intentionally store complete debit or credit card numbers, CVV numbers, UPI PINs,
banking passwords, or other sensitive payment authentication credentials on its own servers.

Payment transactions may be processed by third-party financial and payment service providers. Such
providers may collect and process information necessary to complete, verify, secure, or manage a transaction.

6. How We Share Information

TravelNavo does not sell your personal information.

We may share information only when reasonably necessary to provide our services, operate our website or
application, comply with legal requirements, or protect our legitimate business interests.

Information may be shared with:

• Vehicle owners, operators, drivers, and transportation partners necessary to fulfill your booking
• Payment processing and financial service providers
• Technology, hosting, cloud, and website or application service providers
• Customer support and communication service providers
• Professional advisers, where legally necessary
• Government authorities, regulators, courts, or law enforcement agencies when required by law

We share only information reasonably necessary for the relevant purpose and expect service providers to
handle information appropriately and securely.

7. Mobile Application Permissions

The TravelNavo mobile application may request access to certain device features or information when
required for a specific function.

Permissions may include location access or other permissions necessary for features you choose to use.
TravelNavo will request permissions through your device’s operating system where applicable.

You can control or withdraw permissions at any time through your device settings. Please note that
disabling certain permissions may affect the availability or functionality of specific app features.

8. Third-Party Services

Our website and mobile application may use third-party services for functions such as payment processing,
hosting, analytics, maps, communication, notifications, security, or other operational services.

Third-party services may collect or process information in accordance with their own privacy policies and
applicable legal requirements.

TravelNavo is not responsible for the privacy practices of independent third-party websites or services.
We encourage users to review the privacy policies of third-party services where appropriate.

9. Cookies and Similar Technologies

The TravelNavo website may use cookies and similar technologies to provide functionality, remember user
preferences, improve website performance, understand website usage, and maintain security.

You may manage or disable cookies through your browser settings. However, disabling cookies may affect
certain features or functionality of our website.

10. Data Security

TravelNavo uses reasonable administrative, technical, and organizational measures designed to protect
personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Where information is transmitted electronically, appropriate security measures may be used to protect
information during transmission.

However, no website, application, network, or electronic storage system can guarantee absolute security.
Users should also take reasonable steps to protect their accounts and devices.

11. Data Retention

TravelNavo retains personal information only for as long as reasonably necessary for the purposes
described in this Privacy Policy.

Information may be retained for longer periods where necessary to comply with legal, accounting,
taxation, fraud prevention, dispute resolution, or other legitimate obligations.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it,
subject to applicable legal requirements.

12. Account and Data Deletion

If you have created an account with TravelNavo, you may request deletion of your account and associated
personal information, subject to information that TravelNavo is required or permitted to retain under
applicable laws.

To request account or data deletion, please contact us using the contact information provided below.
We may need to verify your identity before processing your request.

Deleting your account may result in the loss of access to account-related services, booking history,
and other information associated with the account.

13. Your Privacy Choices and Rights

Subject to applicable laws, you may have the right to request access to, correction of, or deletion of
certain personal information held by TravelNavo.

You may also control certain permissions through your mobile device settings and manage cookies through
your browser settings.

To make a privacy-related request, please contact us using the contact details provided in this Privacy Policy.

14. Children’s Privacy

TravelNavo’s services are not specifically designed for children. We do not knowingly collect personal
information from children in violation of applicable laws.

If you believe that a child has provided personal information to TravelNavo without appropriate authorization
or consent, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

TravelNavo may update this Privacy Policy from time to time to reflect changes in our services,
technology, business practices, or applicable legal requirements.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information,
account deletion, or data practices, please contact TravelNavo.

TravelNavo
Website: https://travelnavo.com
Email: contact@travelnavo.com