Cancellation & Refund Policy

Last Updated: August 28, 2026

At TravelNavo, we strive to provide reliable and convenient vehicle booking services.
This Cancellation & Refund Policy explains the terms applicable to the cancellation of bookings
and the processing of refunds made through the TravelNavo website or mobile application.

This policy applies to bookings for Force Urbania, buses, tempo travellers, coaches, and other vehicles
offered through TravelNavo for tours, travel, sightseeing, corporate travel, events, airport transfers,
and other transportation requirements.

1. Booking Cancellation by Customer

Customers may request cancellation of a booking by contacting TravelNavo through our official contact
channels, including the website, mobile application, email, or customer support.

A cancellation request will be considered received only after it is acknowledged or confirmed by
TravelNavo.

Applicable cancellation charges and refund eligibility may depend on the timing of the cancellation,
vehicle category, travel date, destination, booking arrangements already made, and other applicable
booking conditions.

2. Cancellation Charges

Cancellation charges may apply depending on the time remaining before the scheduled journey.
Unless otherwise specified in your booking confirmation or quotation, the following general policy may apply:

• More than 15 days before the scheduled journey:
  Eligible for refund after deduction of applicable payment processing or administrative charges.
• 8 to 15 days before the scheduled journey:
  Cancellation charges of up to 25% of the booking amount may apply.
• 4 to 7 days before the scheduled journey:
  Cancellation charges of up to 50% of the booking amount may apply.
• Less than 4 days before the scheduled journey:
  Cancellation charges of up to 100% of the booking amount may apply, depending on the booking
  arrangements and expenses already incurred.

The exact cancellation amount, if applicable, will be communicated based on the specific booking.
Any special cancellation terms mentioned in the booking quotation or booking confirmation will take
precedence where applicable.

3. Non-Refundable Bookings

Certain advance payments, special bookings, peak-season bookings, customized tour packages,
last-minute bookings, or bookings involving non-refundable third-party arrangements may be
partially or fully non-refundable.

Where a booking is specifically identified as non-refundable, the amount paid may not be eligible
for a refund after confirmation.

4. Cancellation by TravelNavo

In the unlikely event that TravelNavo is unable to provide the confirmed service due to circumstances
within our reasonable control, we may offer an alternative vehicle, reschedule the service, provide
travel credit, or process an applicable refund.

The refund amount and available options may depend on the circumstances of the cancellation and any
services already provided.

5. Vehicle Replacement or Changes

In certain situations, including vehicle breakdown, mechanical issues, safety concerns, operational
requirements, or unforeseen circumstances, TravelNavo may arrange a replacement or alternative vehicle.

A replacement vehicle may have differences in model, design, seating configuration, amenities, or
appearance. Reasonable efforts will be made to provide a suitable alternative based on availability.

A change or replacement of a vehicle does not automatically qualify for a refund where a reasonably
suitable alternative transportation service is provided.

6. No-Show and Delayed Arrival

If the customer or passengers fail to arrive at the agreed pickup location within the agreed waiting
period, the booking may be treated as a no-show.

No-show bookings may be partially or fully non-refundable, particularly where the vehicle and driver
have already been assigned or have arrived at the scheduled pickup location.

Customers should promptly inform TravelNavo if they expect to be delayed.

7. Refund Eligibility

Refund eligibility will be determined based on the applicable cancellation policy, booking confirmation,
amount paid, services already provided, applicable charges, and the specific circumstances of the booking.

Refunds will generally be processed only for the amount actually received by TravelNavo and determined
to be refundable after applicable deductions.

8. Refund Processing

Once a refund is approved, TravelNavo will initiate the refund through the appropriate payment method
or payment processing system, where technically and legally possible.

Refund processing time may vary depending on the payment method, bank, card issuer, UPI provider,
payment service provider, and other financial institutions involved.

TravelNavo is not responsible for delays caused by banks, payment networks, payment service providers,
or other third-party financial systems after the refund has been successfully initiated.

9. Payment Processing Charges

Any charges paid to third-party payment service providers for processing a transaction may be
non-refundable where such charges have already been incurred and cannot be recovered by TravelNavo.

Any applicable deductions will be communicated where reasonably possible.

10. Booking Modifications Instead of Cancellation

Subject to availability, TravelNavo may allow customers to modify travel dates, pickup locations,
destinations, vehicle categories, or other booking details instead of cancelling the booking.

Booking modifications may result in changes to the booking price, additional charges, or revised
payment requirements.

11. Force Majeure and Unforeseen Circumstances

TravelNavo shall not be responsible for cancellation, delay, interruption, or changes caused by events
beyond reasonable control, including natural disasters, severe weather, floods, earthquakes, road closures,
traffic disruptions, government restrictions, strikes, civil disturbances, public emergencies, accidents,
or other unforeseen events.

Refunds in such circumstances will be assessed based on the specific situation, services already provided,
unavoidable expenses, and applicable legal requirements.

12. How to Request a Cancellation or Refund

To request a booking cancellation or refund, please contact TravelNavo through our official support
channels and provide relevant booking information.

You may be asked to provide:

• Booking reference number
• Name used for the booking
• Registered mobile number or email address
• Travel date
• Reason for cancellation or refund request

13. Changes to This Policy

TravelNavo may update this Cancellation & Refund Policy from time to time. Any updated version
will be published on this page with a revised “Last Updated” date.

The Cancellation & Refund Policy applicable to a booking will generally be the policy or booking
terms communicated at the time of booking.

14. Contact Us

If you have questions regarding a cancellation, refund, payment, or booking, please contact us.

TravelNavo
Website: https://demo.travelnavo.com
Email: contact@travelnavo.com